We are Ticket Evolution

A Brief History

Ticket Evolution was started in 2010 by 3 long time ticket resellers Ram Silverman, Steve Parry and Drew Gainor. In search of better technology than was available to them, they thought who better than they to build it. It turned out that over 120 of the largest ticket resellers agreed. With capital investments from that group and a mission to create better software and more sales channels, Ticket Evolution was started. Since its founding, TEvo as we call ourselves now has over 500 professional ticket resellers using our products. We are fortunate to count some of the most well known companies in the world as our distribution partners.

The Ticket Evolution Team

Help us build something amazing.

Why join Ticket Evolution?

Ticket Evolution's office lies in the heart of NYC. All of our employees enjoy a casual work environment, full medical dental and vision, and the ability to continue to work and develop new skills. Check out our job openings below.

Ticket Evolution group photo
Dodgebal winners
Ticket Evolution Dodgeball
Colin & Danny

Current openings:

Ticket Evolution has seen substantial growth over the last year in terms of customer and broker relationships and in turn seen an increase in our technical support needs. As a technical support specialist, you will be part of a team that responds to inbound end user and internal inquiries and requests for assistance with Ticket Evolution broker accounts, applications and services. The team identifies, analyzes, troubleshoots and resolves problems with the aim of eliminating recurrences and reducing calls to the help desk. Coordinating with Customer Service and our Engineering teams to resolve problems if necessary. Provides support and a central point of contact for standard applications and account administration via telephone and email requests.

Responsibilities:

  • Problem analysis and resolution with a goal of 90% First Call Resolution.
  • Ensure all inbound requests are logged into Zendesk (TEvo’s issue tracking system).
  • Manage Zendesk issues to ensure proper prioritization and assignments are being made.
  • Monitor brokers’ inventory files for both timeliness and to ensure it is being properly reflected on our platform.
  • Provide updates to peers and End Users of trends, significant problems, unexpected delays and anything new in the environment via System Status Updates.
  • Provide updates and inform requestor of progress on issues that cannot be resolved on the first call.
  • Contribute to Self Support forums for our brokers and end users.
  • Provide support functions as part of the rolling on-call after-hours support team.

Expectations:

  • Investigate causes, tests solutions, and puts solutions in place to reduce calls to the help desk.
  • Watch for trends that indicate potential problems in addition to identifying resolutions prior to the issues occurring.
  • Responding positively to complaints, problems, and sometimes negative and emotional behavior.
  • Understanding help desk priorities and objectives and taking an active role in accomplishing these objectives.

Skills/Experience:

  • 3 years end user support in a mostly Windows 7 environment.
  • 1-2 years phone support.
  • 1-2 years experience with remote desktop.
  • 1-3 years experience with Help Desk ticketing systems.
  • Ability to learn new applications quickly.
  • Production experience with Zendesk as a customer service production is a plus.
  • Microsoft or CompTia certifications preferred.

If this sound like you, please send your resume and cover letter to jobs-product@ticketevolution.com.
We are looking for Product Support Specialists to join our growing product team in our New York City office.

Responsibilities:

  • Manage & maintain our catalog of sports, concerts, and theatre events as well as our venue and artist data
  • Assist in the on boarding of new brokers on to our platforms/products which include hands on training
  • Work with Product leads and provide support in product related issue resolution
  • Provide support functions as part of the rolling on-call after-hours support team

Expectations:

  • Knowledge and interest in of live entertainment (Sports, Concerts, & Theatre).
  • Be part of a cross functional team of developers & business owners.
  • Experience with web based application systems.
  • Ability to think in the abstract and think outside the norm.
  • Contribute to continuous improvement of quality towards all of our products at Ticket Evolution.
  • Self driven and eager to learn.

If this sound like you, please send your resume and cover letter to jobs-product@ticketevolution.com.